Enterprise Solutions
Helpdesk
A helpdesk platform for tickets, timesheets, and notes with automated workflows and operational dashboards.
Overview
What this project is
Helpdesk centralizes ticket management, timesheets, and notes for support operations. Interactive dashboards visualize ticket statuses and resource hours, while Power Automate assigns tickets via forms with email notifications. Notes and timesheets stay linked to each ticket for follow-up and coordination on SharePoint Online.
My Role
What I owned
- End-to-end design and development
- Ticket, timesheet, and notes workflows
- Dashboard development for ticket and resource visibility
- Power Automate assignment and email notifications
- SharePoint Online integration
The Challenge
The problem being solved
Support work was fragmented across tickets, timesheets, notes, and visibility needs. Teams needed a centralized place to manage assignment, follow-up, and operational insight.
The Solution
Key workflows
Ticket Management
Centralized support ticket lifecycle from intake through follow-up.
Timesheets & Notes
Track work and notes against support tickets for clearer coordination.
Dashboards
Visualize ticket statuses and resource hours through interactive charts.
Automation
Automated assignment via forms with email notifications to responsible staff.
Technology
Stack
Frontend
Angular · TypeScript · MDB – Bootstrap · Angular Material
Microsoft
MS SharePoint Online · MS SharePoint REST APIs · MS Power Automate Integration
Outcome
What changed
Improved support management by centralizing ticket tracking and timesheets, enabling better resource allocation and decision-making through real-time data and dashboard insights.